Child Care Resource and Referral

In every work situation, people need specific knowledge and skill, and the field of early care and education is no different. Caring for children in group settings requires a great deal of knowledge about child development; appropriate practices to support children’s health, safety, and learning; working with families; and business practices. It’s simply a fact that the more you know, the better care you will be able to provide to children and families. There is always more to learn about the field of early care and education. Ongoing training and education support continuous improvement and help providers develop and expand their skills and knowledge.

How much training do I need to attend?

Training needs vary from person to person, and change throughout a person’s career. The hours, topics, and type of training you select depend on your personal and professional goals, as well as your current needs. For help in defining your goals and identifying the training and educational options available to help you reach your goals, contact your CCR&R Professional Development Coordinator.

How do I find training?

To find a list of all the CCR&R training currently available, simply click on the “Find and Register for Training” link on the website training page. You’ll be able to search the online training calendar for all types of training opportunities including online self-paced courses, distance courses, face-to-face sessions, conferences, and other special events. You can even register online if you wish. If you prefer to receive a printed training calendar, call your regional CCR&R Training Office.

Do I need to set up an online account?

You do not need to set up an online account to view the training calendar. However, you will need an account to register for a course and to maintain a record of the training you have taken. Your account allows you to register for courses, receive real-time updates about courses for which you’ve registered, pay online, complete coursework online, maintain your personal information, and print your own certificates and transcript.

Can I register for CCR&R courses without setting up an account?

You cannot register for CCR&R courses – online or face-to-face – without having an account. The first time you register for a course with CCR&R, an account will be started for you. If you register online, you will be prompted to set up your account. If you submit a paper registration, CCR&R will set up a basic account in your name.

Why does CCR&R charge for training courses?

CCR&R has many costs associated with developing and delivering quality training across the state, including curriculum purchases or development, trainer fees, location and equipment rental, travel costs, handouts and materials, software and computer maintenance, phone service, printing, postage, staffing and so on. While the ND Department of Human Services contracts CCR&R to deliver training, DHS does not cover all the many costs. DHS recognizes that the cost of training is shared between the state and the training consumer. Most professions require continuing education, often paid for by the consumer. Like other professions, a quality child care workforce requires specialized and ongoing education, commonly referred to as professional development. CCR&R works hard to maintain affordable quality training and we feel we bring excellent value to providers at a very reasonable cost.

Is the cost of training tax deductible?

Yes! The cost of training is an allowable business deduction. When you register online, you will receive a confirmation of your payment that can be used to document your expense when you file your annual taxes. For more information about business processes and deductible expenses, click here to contact the CCR&R Business Center.

How do I register for a course?

You can register for CCR&R courses in two different ways: online or with a paper registration form. To register online, log into the CCR&R Training Participant’s Portal, open you personal record, select the courses you wish to register for, and pay with a credit or debit card. Online registrations are granted priority meaning that your name is instantly placed on the course list and you will receive an email confirming your registration.

You can also fill out a paper registration form. Registration forms can be printed from the www.ndchildcare.org website. Fill out the form with your personal information and selected courses, and mail it to CCR&R along with payment. Registrations received by mail are entered into courses as space allows.

Are my online credit and debit card transactions secure?

CCR&R uses a secure transaction service called Authorize.net to process all credit and debit payments. This service is as secure as possible and CCR&R takes other steps to protect your information from unauthorized use on our computer database.

What if I don’t have a credit or debit card, or I prefer not to pay online?

If you prefer to pay for a course using a personal check or Money Order, you can print a registration form at www.ndchildcare.org, fill out your personal and selected course information, and mail the form along with payment to your regional CCR&R Training office. Keep in mind that only online credit and debit card payments receive priority registration. Mailed registrations are entered into courses as space allows and are not guaranteed enrollment in the course.

How do I see the courses for which I’m registered?

With CCR&R’s online training system, you can see your courses at any time. Simply log in to the CCR&R Training Participant’s Portal, click on the “My Training” tab at the top of the page, and view a list of the courses for which you are registered.

What software do I need to use the CCR&R Training Online portals?

To search for courses, and to register and pay online you may use any computer with a current Windows or Macintosh operating system, and internet access (dial-up, DSL, and broadband are all acceptable). It is very helpful to have a personal email address as well, so that CCR&R can keep you up-to-date about courses you’ve registered to attend.

You may use current versions of any of the following web browsers: Internet Explorer, Netscape, AOL, Yahoo, and Mozilla/Firefox.

To complete courses online, you will need to have the computer capability listed above. In addition, you will need a current version of Adobe Reader, which can be obtained free of charge at www.adobe.com, and download “Free Adobe Reader.”

To complete online instructor-led courses you will need the computer ability listed above including Adobe Reader and an email address. You will also need Java for chat room discussions, which is available for download at www.java.com

How do I cancel my registration for a course?

Online Instructor-led and Direct Courses (face-to-face, conferences, seminars): If you have registered and paid for online instructor-led or direct courses and wish to cancel your registration, you may do so up until one week prior to the training start date by calling your regional CCR&R Training office.

Online and Distance Self-Study Courses: Because online and distance self-study classes are always available and allow registrants up to 12 months to complete a course, no cancellations are accepted and no refunds are given if the registrant does not attend or complete the course.

Under what circumstances will CCR&R cancel a course?

Online and Distance Self-Study Courses: Online and distance self-study courses will never be cancelled because of low registration, instructor illness, or bad weather. These courses are open for registration on an ongoing basis, and are accessible at any time and from any where with internet access.

Online Instructor-Led and Direct Courses (face-to-face; conferences; seminars): Direct and online instructor-led courses may be cancelled due to factors such as low registrations, instructor illness, facility conflicts, or bad weather.

Low registration: ND CCR&R will cancel any online instructor-led and direct training course with fewer than 10 participants registered one week prior to the training start date.
Bad weather, instructor illness, etc.: In the event that an online instructor-led or direct training session is cancelled at the last minute due to weather or some other factor, every attempt will be made to reschedule the training.

For more information, see our Cancellation and Refund Policy.

How will I know if a course has been canceled?

Individuals who have registered and paid for the class will be notified of the cancellation by email and direct contact. Notification of the cancellation – and rescheduling information if applicable - will also be posted on the online training calendar, which can be viewed at the CCR&R Training Participant’s Portal.

Will I receive a refund if CCR&R cancels a course for which I’m registered?

Based on the original method of payment, individuals may select to transfer their registration to another course, receive a credit that can be applied to a future registration, or receive a refund applied to their credit or debit card. If the registration fee was originally paid by another party, such as an employer, the credit or refund applies to their account.

If I have a training credit, how do I apply it to a future registration?

If a course for which you were registered is cancelled and you select to receive a credit toward a future registration, you will be sent an email confirming the credit for your records. CCR&R’s training database will also maintain a record of the credit for you. The credit may be redeemed any time within the next 12-month period. Credits cannot be redeemed with online registration nor are they visible from your online account. To use a credit, you must register for a course by calling your regional CCR&R Training office.

How will I receive clock hours for the CCR&R courses I register to take?

Once you successfully complete the requirements for any CCR&R training course, you will receive clock hours for the course. If you have completed an online self-study course, your training record will be automatically updated to show the clock hours you have earned. If you have completed a distance self-study, online instructor-led or direct course, your instructor or CCR&R will update your training record to include the clock hours you have earned.

What if I want to get CEUs or college credit for a course?

If the course offers CEUs, you will need to apply for CEUs by clicking on the link provided in the course information. Typically, you will be linked to the NDSU Distance and Continuing Education and can expect to pay a CEU fee of approximately $10.

College credits are available for ND CCR&R CDA courses only. To register for college-credit CDA courses, please visit the NDSU Distance and Continuing Education department at http://www.ndsu.edu/DCE or call 701-231-8638.

Can my licensor access my training records?

Through the CCR&R Training Licensor’s Portal, licensors have access to view a list of the ND CCR&R training a licensed child care provider has successfully completed. Licensors do not have access to any other information contained in a provider’s account. Note that you will continue to be responsible for providing verifications of training records to your licensor as requested.

Does CCR&R share or sell my information to any other organizations or parties?

Information collected by ND CCR&R is never sold or distributed for marketing or commercial purposes. We may disclose specific information upon governmental request, in response to a court order, when required by law, or to protect our or others' rights, property, or safety.

How does CCR&R ensure that the information presented in its training courses is current and supportive of best practices?

CCR&R professional development and child care consultants are extremely knowledgeable, well-trained, and well-connected with many of the quality initiatives underway across the nation. CCR&R staff participates in state, regional, and national workshops and projects to ensure that we stay as current as possible. All CCR&R training is based on recognized standards of quality in the field of early care and education, and follows national guidelines for best practice.

[About Us] [Contact Us] [Site Map] [Site Search] [Home]